Privacy & Legal

Your privacy and trust are important to us. Learn how we protect your data and your rights.

Privacy Policy

Last updated: January 2025

1. Introduction

RI Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rilogistics.co or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, phone number, and postal address
  • Company name and business information
  • Payment and billing information
  • Delivery preferences and instructions
  • Communications with our customer service team
  • Account credentials and profile information

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your delivery orders
  • Communicate with you about your shipments
  • Provide customer support and respond to inquiries
  • Send you updates, newsletters, and marketing communications (with your consent)
  • Improve our services and website functionality
  • Detect and prevent fraud and security incidents
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Delivery Partners: Evri, DHL, Royal Mail, and Parcelforce to fulfill delivery services
  • Service Providers: Third-party vendors who assist with payment processing, IT services, and analytics
  • Legal Authorities: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing of your data for certain purposes
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@rilogistics.co

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@rilogistics.co

Address: 123 Logistics Way, London, E1 6AN, United Kingdom

Phone: +44 20 1234 5678

Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using RI Logistics services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

RI Logistics provides logistics and delivery services including parcel delivery, e-commerce fulfillment, international shipping, and warehousing solutions across the United Kingdom and internationally.

3. User Obligations

You agree to:

  • Provide accurate and complete information
  • Ensure parcels are properly packaged and labeled
  • Comply with all applicable laws and regulations
  • Not ship prohibited or restricted items
  • Pay all fees and charges on time

4. Prohibited Items

The following items are prohibited from shipment: explosives, flammable materials, illegal drugs, weapons, hazardous materials, perishable goods (unless specifically arranged), and any items prohibited by law.

5. Liability and Insurance

Our liability is limited as set forth in our standard terms and conditions. We recommend purchasing additional insurance for high-value items. Claims must be reported within 14 days of delivery.

6. Pricing and Payment

Prices are subject to change. Payment is due upon booking unless alternative arrangements have been made. Late payments may incur additional charges.

7. Cancellation and Refunds

Cancellations must be made before the parcel is collected. Refunds are issued according to our refund policy, typically within 14 business days.

8. Limitation of Liability

RI Logistics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

Cookie Policy

Last updated: January 2025

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve user experience and optimize our services.

Marketing Cookies

These cookies track your online activity to help us deliver more relevant advertising and measure the effectiveness of our marketing campaigns.

3. Managing Cookies

You can control and manage cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

4. Third-Party Cookies

We use third-party services such as Google Analytics that may set their own cookies. Please refer to their respective privacy policies for more information.

5. Updates to This Policy

We may update this Cookie Policy from time to time. The latest version will always be available on this page with the updated date.

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