Privacy & Legal
Your privacy and trust are important to us. Learn how we protect your data, your rights, and how we work with cookies.
Privacy Policy
Last updated: January 2025
1. Introduction
RI Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rilogistics.co or use our services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Company name and business information
- Payment and billing information
- Delivery preferences and instructions
- Communications with our customer service team
- Account credentials and profile information
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your delivery orders
- Communicate with you about your shipments
- Provide customer support and respond to enquiries
- Send you updates, newsletters, and marketing communications (with your consent)
- Improve our services and website functionality
- Detect and prevent fraud and security incidents
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Delivery Partners: Evri, DHL, Royal Mail, and Parcelforce to fulfill delivery services
- Service Providers: Third-party vendors who assist with payment processing, IT services, and analytics
- Legal Authorities: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing of your data for certain purposes
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please email us at privacy@rilogistics.co.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@rilogistics.co
Address: 123 Logistics Way, London, E1 6AN, United Kingdom
Phone: +44 20 1234 5678
Terms of Service
Last updated: January 2025
1. Acceptance of Terms
By accessing and using RI Logistics services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services
RI Logistics provides logistics and delivery services including parcel delivery, e-commerce fulfilment, international shipping, and warehousing solutions across the United Kingdom and internationally.
3. User Obligations
You agree to:
- Provide accurate and complete information
- Ensure parcels are properly packaged and labelled
- Comply with all applicable laws and regulations
- Not ship prohibited or restricted items
- Pay all fees and charges on time
4. Prohibited Items
The following items are prohibited from shipment: explosives, flammable materials, illegal drugs, weapons, hazardous materials, perishable goods (unless specifically arranged), and any items prohibited by law.
5. Liability and Insurance
Our liability is limited as set forth in our standard terms and conditions. We recommend purchasing additional insurance for high-value items. Claims must be reported within 14 days of delivery.
6. Pricing and Payment
Prices are subject to change. Payment is due upon booking unless alternative arrangements have been made. Late payments may incur additional charges.
7. Cancellation and Refunds
Cancellations must be made before the parcel is collected. Refunds are issued according to our refund policy, typically within 14 business days.
8. Limitation of Liability
RI Logistics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.